Taylor Byrnes’ social media post went viral when her second interview with a Canadian food delivery company was cancelled after she inquired about compensation and benefits. (The company has since rescinded their interview cancellation). SkipTheDishes said that the questions weren’t in line with their company culture.

This incident brings forth the question, When should you bring up salary in the job search process?

Before you are interviewed? During the interview process? Or when they make you a job offer?

Knowing when and how to bring up the salary talk has been widely debated among career experts, but in my opinion, the best time to ask about compensation is when you are offered the position.

Why isn’t it a good idea to ask what the company pays prior to a job offer

When you bring up the question of salary prior to a job offer a company may interpret it as you being more interested in what money you can get, versus interested in the company and role you are applying too. Now, we all have to eat and money is important (or we would all lounge around on South Pacific Islands), but from a company’s perspective employers want to know that you really want to work for them.

Demonstrating your interest in the organization, their culture and the role itself should take priority over the money conversation. Employers hire people that want to work for them – people who are truly interested in the company and people themselves, who align with the company values and culture and what the company does.

When to talk money?

You are in a much stronger position to negotiate your salary or hourly wage once the company offers you the position. Here is a graph that illustrates why:

I recommend the “money talk” happen once a job offer is made, but it doesn’t have to happen right that minute. In fact, negotiating your salary on the spot isn’t recommended, as you may end up feeling pressured into taking whatever is offered. Instead, take a couple days to think over their offer (if they have given you one), decide on a reasonable counter-offer and then have the conversation. (Stay tuned for my follow-up article on negotiating salary).

Of course, if you feel confident that the time is right, you can bring up the salary talk before you are offered the job, but I would recommend offering a range. The same goes if you are asked during the interview what your salary expectations are. Which brings me to my next point: Before you talk about your salary expectations with a potential employer, do your research!

Do your research!

What if you want an idea of what the company pays?

Going into your first interview, you want to have done your research so you know what this type of work and company may pay.

1. Research what this type of position pays
2. Research how much this company might pay
3. Develop a range you are comfortable with based on your research. I generally recommend a 15-20% range

Based on your research you want to confidently answer the interview question, “What are your salary expectations?”

Here’s an example of what you might say:

“I’ve done some research and based on my 10 years experience in marketing, my bachelor’s degree and my social media expertise, I am looking for a salary between $55,000 – 65,000. I am negotiable within that range.”

Where can you research salaries?

There are a few great websites out there to find salary and benefit information including: Salary.com, Salaryexpert.com, Indeed.com, Payscale and Glassdoor among others.

Government websites like WorkBC and the National Occupational Classification (NOC) provide salary guides in Canada. In the US, you can find helpful salary information on O*Net and the Occupational Outlook Handbook from the Bureau of Labor Statistics.

The ERI (Economic Research Institute), which requires a paid subscription, provides up-to-date salary and cost of living  information for the US, Canada, the UK and some European countries.

Robert Half and Associates has free salary and benefit compensation guides along with labour market trends for accounting/financial positions and IT positions. Whatever sites you look at, ensure you check the currency type, as some sites quote in USD and some in CAD.

One of the best ways to get a sense of what companies pay is through informational interviews. In these interviews you ask the questions. You can ask what the salary range is for the position you are interested in.

Note: Informational interviews are about gathering info and researching, they are NOT employment interviews.

What if they ask me what I made in my last role?

This is a question employers may ask. And it can be a difficult one to answer especially if you:

• Were underpaid in your previous role (compared to industry standards)
• Are transitioning to a different career
• Are looking for a significant pay increase from your prior position
• Benefits tangible and intangible made up for a lesser income

If possible, try to sidestep this by saying that your previous role was a different level/ had a different set of responsibilities, etc. or maybe the company size was much different.

No matter where you are in the interview process keep in mind that you do not want to negotiate your salary until a job offer is on the table. Remember, at the offer stage you can ask for time to consider the offer and get back to the employer. And again, always be prepared with a salary range that fits in with industry standards, as well as your own expectations.

(Originally posted on Noomii Career Blog)

The snow is finally gone, the flowers are poking out and aside from cleaning out your closet, it may be time to do some spring cleaning in our day-to-day work as well. In honor of the new spring season, we decided to look at how to maximize your job search success by using simple organization systems.

I remember standing in front of one of my job search groups discussing the importance of keeping organized in your job search. In my hand was a restaurant napkin with a note written: Follow-up with Bob Craser about my job interview.

Recently I asked a career coaching client how she keeps organized in her job search – a question I always ask my clients when I work with them. Barbara* replied rather sheepishly that she wrote notes on napkins, post-its and scraps of paper. Sound familiar?

I’ve been known to write on multiple pieces of paper (and even paper napkins!) just like my example above. Yet, I try hard (and recommend to my clients) that this is NOT the way to go.

Why do I need a system?

An organized system that tracks all your job search activity and dates also helps you with your goal of getting your dream job faster and more efficiently.

My cell phone has taken the place of my post-it notes and napkins. Now I enter contact info as soon as I meet someone, along with any meeting information and follow-up dates. And when I’m home I can link my phone to my computer and upload the info into my files.

A tracking system allows you to record when you have sent a resume to ABC Company. You can make a note of when to follow up to ensure they’ve received your resume and to ask for an interview. After that interview? You will know when to send a thank you card out. Phone notifications/alerts can be your guide here. My Secret Sauce article goes into further detail on how to use follow-up as a tool for career success.

What about after that interview? If you don’t follow up – keeping control of your job search – you may miss a great opportunity. Scott* a past client, heard back about a job opportunity TWO MONTHS after he had interviewed with the company. Why so long? Well, the company had hired someone else who didn’t work out and Scott was next on the list. Fortunately Scott had kept records of the previous interview and his follow-up, as well as the company and decision-maker’s contact information, so he was prepared when the company called him. And he got the job!

Keep all your job-search activity in one place

The key to being organized is having all the information in one place. I always tell my clients that the system that is best for them is the one that they are most comfortable using – be it electronic or good old paper. Either is fine, as long as you keep all the information together. That’s the key. Some people prefer a file folder to keep copies of all their applications and job postings. That’s fine too, as long as, in addition to that, you have a way to track your actions.

Other clients use a notebook and record all their job search activities there. And some use an excel spreadsheet. Customize the process to fit your needs.

You will also need a way to track your meetings, interviews and networking. Again, you can go digital/electronic or use a diary/agenda/daytimer. My daughter Leah, who juggles a full-time job, with contract work and her own website business, swears by the Harvard Business Planner to keep her on track. Others like me love their phone calendars and some folks like the old-fashioned big desk calendars. Use what works for you.

Here’s a checklist of the important information to document:

• Date of contact
• How you contacted the company (phone call, referral, email, LinkedIn, recruiter, dropped in)
• Company name
• Decision-maker name(s)
• Company contact information (email address, address and phone number)
• Action taken (sent a resume; attended an interview etc.)
• Job posting (if applicable)
• Resume and cover letter version sent (both resumes and cover letters should be customized for every application)
• Follow-up actions (phone calls, thank you cards)

Dust off your system!

No matter what method you use to keep organized in your job search, now is the time to dust it off and improve it.

1. If you are like Barbara, first gather all your job search notes and materials together into one place

2. Select a system that will work for you (paper or electronic)

3. Go through your files, lists, notebooks, spreadsheets – whatever you use – and archive old applications that are from more than six months ago.

(HINT: Before archiving you might want to reach out to these contacts again – one never knows where opportunities lie.)

4. Look at what needs your attention now – whether it is a follow up call to an employer, or a thank you to a network contact – make it happen.

5. Take action needed based on your information

So now that you have the tools for an organized system, set aside time each day to review your information and take action. Here’s to spring cleaning your job search and becoming more efficient and effective. Your dream job awaits!

*Name changed to protect client confidentiality

(Originally posted on Noomii Career Blog)

Congratulations, you got the job! Now that you’ve secured the position, it’s time to have the salary talk with your new boss. Not sure how to go about negotiating a fair salary? You’re not alone.

Salary negotiation requires planning your approach, researching the compensation and communicating it clearly. When it comes to salary negotiation, it is important to consider the whole compensation package. This includes both tangible and non-tangible benefits.

Everything is negotiable.

Your best raise comes from when you sign the employment agreement. Spending time assessing your total compensation goal and your worth – what you bring to the company – could bring you an additional $5,000 – $10,000. And you can negotiate pretty much anything.

“The worst thing that can happen when you push for more [salary] is that they say no. But if you do it with grace, they will respect your courage and persistence – and if you don’t ask, you will never know what could have been.” – Anne Devereux, Chief Strategy Officer, Lantern  & Founder of Parlay House.

When negotiating there is a small risk that the employer will renege on their offer – but the risk is very small.

Here are the steps to a successful negotiation:

Step 1 – Preparation

1. Do your research

Research industry trends, the current labor market and what the role might pay. Informational interviews and websites like Salary.com, Payscale, Glassdoor and Indeed can be a great help.

2. Determine the wage you want

Determine your bottom line first. Prepare a range that starts at your bottom line up. The range should be approximately 15-20%.

For example, if your bottom line is $50,000 then your range might be $50,000-$65,000.

3. Determine what tangible and non-tangible benefits you want

Tangible benefits

These are benefits that contribute to your bottom line and may include:

• Basic compensation
  • Commissions
  • Performance or company-wide bonuses
  • Profit-sharing

• Equity participation
  • Employee shares
  • Stock options
  • Stock bonuses

• Standard benefits

Consider what percentage you pay and what portion the employer contributes to:

• • Disability or long-term illness insurance
  • Medical, dental, optical, massage therapy, chiropractor, acupuncture
  • Maternity and paternity benefits – does the company have a top-up program?
  • Vacation time – know your state/provincial employment standards
  • Life insurance

• Relocation

Companies will often pay for you to relocate and may cover the following:

• • Moving expenses
  • Living expenses while you find a new home
  • Trips to find a new home
  • Temporary dual residency and meals until you move into your new home
  • Loss of money selling present home
  • Mortgage fees and closing costs
  • Immigration fees- visa’s etc (if relocation is to another country)
  • Outplacement services for partner/spouse

• Professional development
  • Tuition reimbursement (may be a $ amount per year – average $1,000)
  • Paid courses that would benefit your role (could include travel expenses to these courses, if out of province/state)

• Other benefits
  • Subsidized medical clinic on site (IDEXX provides this)
  • Paid parking spot
  • Vehicle allowance (can include: vehicle, gas, maintenance, insurance)
  • Cell phone
  • Frequent flier mileage – you get to keep the miles when traveling
  • Professional memberships
  • Gym memberships
  • Financial and legal advice access
  • Free food or subsidized cafeterias
  • Free coffee/tea
  • Expense accounts

Non-tangible benefits

These are the other benefits you want that are not necessarily tied to money – but impact your lifestyle:

• Flexible hours – For example: The ability to go to your child’s concert in the middle of the workday or flex time (work an extra hour per day and get every other Friday off)
• Working from home
• Office environment (consider noise, natural light, open concept)
• Short commute
• Job satisfaction – is there room for growth and change; is it the level you want (and are qualified for)
• Job responsibilities – know what the job entails and ask for clarity if needed
• Job title – important to some people, and not to others
• Company name – important to some– they want “Apple” on their resume
• Job security (not a lot of that now – but is it a permanent, temporary or contract role)

Step 2 – Know your worth

This can be impacted by what author Maryanne L. Wegerbauer describes as relative power in her book, “Job Offer! A How-to Negotiation Guide.”

Relative power considers the following:

Business climate factors:

• Overall economy and labour market in your industry
• Overall unemployment rate
• Demand for your skills and specific knowledge in your role

Company factors:

• How profitable the company is
• Where the company is in the business cycle. For instance, a start-up doesn’t have the same capital available as a seasoned business. Consider if it’s a startup, in a growth or expansion phase, turnaround or well-established and stable

Hiring manager factors:

• How long there has been an opening
• If the position is urgent to fill (one company I know had a position open for more than a year)
• Payroll budget
• Decision-making authority

Other factors:

• Technical expertise
• Level of competition
• Availability of other candidates

Step 3 – Negotiation

Now that you know your worth and what benefits you want (or know the company can offer) – it’s time to negotiate!

• Have your salary rage ready and the reasons why you deserve the compensation you request
• Be specific with what money you want. Avoid vague statements like, “I am looking for a little more money.” Or “Can you move on this salary?” Instead say something like, “I would be more comfortable with an initial salary of $55,000.”
• Express your interest and enthusiasm for the role and company before you talk money – even in the negotiation stage
• Speak confidently – practice ahead of time with a friend or family member
• Be clear about what you want – don’t be deceptive – employers appreciate assertiveness, honesty and clarity
• Focus on the positive – rather than, “No, that won’t work for me,” try “I would be comfortable with…”
• Avoid the word “Sorry” – apologizing by saying “Sorry” could signal that you are willing to accept the company’s initial offer or back down
• State what you bring to the company – speak in terms of results in the past, if possible. It’s what you can do for the company, not what the company can do for you!
• Focus on the company’s needs
• Remember to create a win-win situation. Negotiating is a two-way process, meaning you and the employer may both need to make compromises. The employer should not feel like they are leaving everything on the table, nor should you
• Be flexible. Counteroffers are often made. Depending on the company, some areas may be negotiable and others may not. For example, unionized companies may not have a lot of room for negotiating and small companies may not have a lot of extra cash – consider these factors when negotiating
• What are the alternatives? If a company cannot meet your wage requirements, you can ask for a wage review at probation – when the wage would then raise to what you originally wanted (provided you meet your probation requirements)
• Remember the tangible and non-tangible benefits when negotiating. For example, there may be room to negotiating working from home (a benefit to you, but not a cost to the employer. In fact, the employer can save on not needing to provide you a work space). Non-tangibles might help make up for salary gaps.

Step 4: The offer is made

• Thank the employer for the offer
• Stress your interest in the company and role again
• Request time to think about the offer and discuss with your partner/family etc. Asking for 24 to 48 hours is not unreasonable
• Decide if you want to counteroffer again

Step 5: Wrapping it up

Once an offer has been accepted…

• Ask for everything in writing

Whether your offer is for a contract, temporary work or a permanent position – get it in writing. Ask for all the terms to be sent in a letter of intent, employment contract or offer letter. This includes: length of contract (if applicable), wages, benefits and any other compensation (bonuses).

With preparation, knowing your worth and communicating clearly, salary negotiating could bring you more than you ever hoped for. Give it a try!

Still waiting for that dream job offer to come along? A career coach can help you get there. 

(Originaly posted on Noomii Career Blog)

(Originally posted to Noomii Career Blog)

Hello everyone, my name is Mary Kruger and my company is called MLK Coaching. This is my first effort at writing a blog, so don’t judge too harshly! Who am I? Well, first and foremost I’m a mother, a mom to the core. In the picture is one of my babies, Leah. Ok, Leah is a grown and married women now, but I will always think of her and her sister, Jessica as my babies. Leah lives in Maine, US with her husband, Jon, on a sailboat named Brio. You can check out Leah’s blog at www.withbrio.com to see what she is up to. Leah bought her sailboat in Mexico and she and Jon sailed Brio through the Panama Canal, up the Inter Coastal Waterway to Maine. Sailing is in Leah’s blood as she has been on a sailboat in one way or another since she was 18 months old.

Next to Leah is my husband of 33-1/2 years Dave. Would you believe Dave and I met “cruising”. For those of you who have seen American Grafitti – I know I’m dating myself, cruising is where people go up and down the main drag (road) of a town Fri/Sat nights, looking to connect with guys/gals. Yup that’s how I met Dave at the tender age of 16. We started dating soon after meeting in Vernon, and the rest well is history. Together we have shared a lot of ups and downs including sailing around the world in our 41′ sailboat Synchronicity, the death of our second child at birth, Julie, and the injury of our third child Jessica. Together we are stronger from life’s challenges and have learned to lean on each other when things get rough. I am very grateful for this man and his strength and commitment to our family and I.

Jessica is the baby of the family, though at 23 she is definitely her own woman. If you read my website you will know that Jess became a quadriplegic after a tragic accident two weeks after her 15th birthday. Jess has rose from this into an independent woman, an amazing athlete, and a baker. Jess is on the BC Wheelchair Rugby team and trains daily. She is one of only a handful of woman that play rugby in this mix-gender sport. Check out her cakes at www.alittlesomethingsweet.ca Jess now lives on her own and speaks for both WorkSafe BC and the Rick Hansen Foundation inspiring others. More on that transition for me later.

So on this Valentine’s Day I want to reach out to my family and say I love you, each and everyone one of you, and am proud and in awe of each of you and what you have accomplished in your lives so far. Family is everything to me and I wouldn’t have the life I do if it wasn’t for each of you.

Wishing everyone a very Happy Valentine’s Day!